Terms of service

These Terms & Conditions apply to all purchases made through the Olivia & Harry website. By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Scope

These Terms & Conditions govern all sales made by Olivia & Harry through our website. If you do not agree with these Terms & Conditions, you should not place an order.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing and other information on our website are accurate and up to date.

However, slight variations in colour, appearance and packaging may occur due to differences in screen displays or manufacturing processes. Product images are provided for illustrative purposes only.

We reserve the right to correct any errors, inaccuracies or omissions and to update product information at any time without prior notice.

3. Orders & Payment

All orders are subject to acceptance and availability.

Payment must be received in full before an order is processed.

We reserve the right to refuse, cancel or limit any order where we reasonably suspect fraudulent activity, unauthorized transactions, pricing errors or other exceptional circumstances.

Accepted payment methods are displayed during checkout and may vary depending on your location.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include GST where required by Australian law.

Shipping costs, if applicable, will be displayed separately during checkout before payment is completed.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

5. Processing & Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery times are generally 3–7 business days, depending on the destination.

Some of our products are shipped through trusted international fulfillment partners as part of our global logistics network.

Delivery timeframes are estimates only and may be affected by customs processing, carrier delays, public holidays, severe weather or other circumstances beyond our reasonable control.

Olivia & Harry is not liable for delays caused by shipping carriers or events outside our reasonable control.

6. Returns, Refunds & Cancellations

Our Returns & Refund Policy forms part of these Terms & Conditions.

Please refer to our Return & Refund Policy for information regarding returns, exchanges, cancellations and refunds.

Nothing in our Return & Refund Policy limits your rights under the Australian Consumer Law.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Where required by law, customers are entitled to remedies including repair, replacement or refund for products that fail to meet the consumer guarantees.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

8. Liability

To the maximum extent permitted by law, Olivia & Harry is not liable for indirect, incidental or consequential loss arising from the use of our website or products.

Once an order has been delivered to the shipping address provided by the customer, as confirmed by the shipping carrier, responsibility for the parcel passes to the customer.

Customers are responsible for ensuring that the shipping information provided during checkout is complete and accurate.

If an incorrect delivery address is provided, we will do our best to assist, however we cannot guarantee that orders can be amended after processing has begun.

Nothing in this clause limits any rights that customers may have under the Australian Consumer Law.

9. Intellectual Property

All content available on this website, including text, graphics, logos, images, product descriptions, website design and other materials, is owned by or licensed to Olivia & Harry and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written permission.

10. Privacy

Your personal information is collected, used and stored in accordance with our Privacy Policy.

By placing an order, you consent to the collection and processing of your personal information as described in our Privacy Policy.

11. Complaints

If you have a question or complaint regarding your order, please contact us at:

Email: info.oliviaandharry@gmail.com

We aim to respond to all enquiries within 2 business days.

12. Governing Law

These Terms & Conditions are governed by the laws of Australia, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of Australia.